Shipping policy

Free Shipping Worldwide

Zalland Home offers free standard shipping on rug orders to the destinations available at checkout. Delivery availability is subject to carrier coverage and applicable shipping restrictions.

Order Processing

Ready-to-ship rugs are normally dispatched within 1 - 2 days after payment confirmation.

Orders ship from Afghanistan.

Custom and made-to-order rugs require additional production time. The expected production and shipping schedule will be provided before you place your order.

Delivery Estimates

Estimated transit times after dispatch:

• United States and Canada: 10 - 12
• United Kingdom and Europe: 12 - 15
• Other supported destinations: 8 - 10

Processing time is separate from transit time. Customs inspections, public holidays, and carrier disruptions may affect delivery.

If we cannot dispatch your order within the promised period, we will contact you with an updated estimate and the option to agree to the delay or cancel for a refund, as applicable.

Shipping Confirmation and Tracking

We will send a dispatch confirmation with the shipping service and available tracking details. Please contact us if you need help locating your shipment.

Delivery Information

Please provide your full name, complete delivery address, postal code, and a telephone number for the courier.

If you notice an address error, contact us immediately. We will help where possible, although changes may be limited after dispatch.

Customs, Duties, and Import Taxes

Customers are responsible for any applicable import duties, taxes, and customs clearance fees charged by the destination country.

Unless explicitly collected at checkout, these charges are not included in the rug’s price or our Free Shipping Worldwide service and must be paid by the recipient when requested by customs or the delivery carrier.

Please check with your local customs office before ordering to understand any potential charges.

Damaged or Missing Deliveries

If your rug arrives damaged, please contact us promptly with your order number and photographs of the rug and packaging. Keep the packaging while we investigate.

If your parcel is missing or tracking appears incorrect, contact us so we can investigate with the carrier and arrange an appropriate solution. This does not limit your statutory rights.

Returns

Our 14-day return request window begins when you receive your rug. Customers pay return shipping for change-of-mind returns. Please see our Return & Refund Policy for complete terms and instructions.

Shipping Questions

Email: zallandstore@gmail.com