Refund policy

Zalland Home — Return & Refund Policy

At Zalland Home, we want you to feel confident choosing a handmade rug for your home. Please review our return policy before placing your order.

14-Day Returns

You may request a return within 14 days of receiving your rug. To begin, email zallandstore@gmail.com. with your order number and the rug you wish to return.

We will provide the return address and packing instructions. Please contact us before shipping, as the return address may differ from the original shipping address. Send your return within 14 days of notifying us.

Condition of Returned Rugs

You may carefully unpack and inspect your rug. Please return it in the condition received, without additional use, washing, alterations, stains, damage, pet hair, or smoke and other odors.

Pack the rug securely in its original packaging or equally protective packaging. Existing vintage wear disclosed in the listing does not make a rug ineligible for return.

Return Shipping

We offer Free Shipping Worldwide on purchases. For change-of-mind returns, including choosing a different size, color, or style, the customer is responsible for return shipping and packaging costs.

We recommend tracked shipping and retaining proof of postage. International rug returns can be expensive, so please check your room measurements before ordering.

Handmade & Vintage Rugs

Our hand-knotted rugs and handwoven kilims may have individual variations in weaving, pattern, shape, and color. Vintage rugs may also show age-related wear or repairs described or pictured in the listing.

Colors may appear slightly different depending on lighting, photography, and individual screen settings. These variations do not remove your right to request an eligible return. If a rug differs significantly from its description or photographs, please contact us so we can resolve the issue.

Damaged, Incorrect, or Misdescribed Rugs

Please inspect your rug upon arrival. If it arrives damaged, is the wrong item, or differs materially from its description, contact us promptly with your order number and photographs of the rug and packaging.

We will arrange an appropriate solution and cover necessary return shipping when the issue is our responsibility.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Eligible refunds will be issued to the original payment method for the amount paid for the returned rug.

We aim to process refunds within 5 business days of receiving the return, subject to any shorter legal deadline. Your bank or payment provider may need additional time to display the refund.

Custom Rugs

Rugs made specifically to your requested measurements, colors, or design are excluded from change-of-mind returns, except where required by law. This does not affect your rights if the rug is faulty, damaged, or not as agreed.

Your Consumer Rights

This policy does not limit your statutory consumer rights. Any additional cancellation, return, or refund rights required by applicable law take priority.

For return assistance, contact zallandstore@gmail.com.